Audiobooks Narrated by
Rick Kirschner
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With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill....
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Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control?
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