Audiobooks Narrated by Joseph Michelli

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company.

COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak...

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

How Airbnb has disrupted the hospitality industry for unparalleled success - critical lessons that apply to any 21st-century business

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company's exemplary leadership practices.

Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time.