Rick Kirschner
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by Rick Kirschner
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The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people!
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by Rick Kirschner
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With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill....
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