Rajesh Srivastava
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by Rajesh Srivastava
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The earlier 3 Industrial Revolutions (3IRs) created blue collar and white-collar jobs, which required people to carry out instructions, not question authority and follow time-tested systems and processes.
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by Rajesh Srivastava
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Treating your customers well is no longer enough. The new rule is: employees, too, have to be treated as well, if not better, than the customers. Happy employees make happy customers, and happy customers tend to be loyal.
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