Micah Solomon
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1.
by Micah Solomon
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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
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by Micah Solomon
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Customer service done right is one of today's most powerful competitive advantages.
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by Micah Solomon
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer....
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by Micah Solomon
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty.
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