Kelly McDonald
Audio Books
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1.
by Kelly McDonald
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If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity.... It doesn't have to be this way!
2.
by Kelly McDonald
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Many White leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough.
3.
by Kelly McDonald
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations.
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