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by Jim Ballard
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Audio Download | Audio CD
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level....
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by Jim Ballard
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Mega-selling author Ken Blanchard teams up again with his Whale Done coauthors to apply to parenting young children the simple principles that have proven so effective in many settings, from training killer whales to improving personal effectiveness to raising business performance.
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