Nataly Kelly has worked in the language services industry since 1996 as a certified court interpreter, freelance translator, and a member of upper management of some of the world's largest translation and interpreting suppliers, including Language Line Services. She is fluent in Spanish and English, and has also studied French, Italian, German, Arabic, and Japanese.

In her work at Common Sense Advisory, Nataly oversees the company's research services. She is responsible for production of the company's research deliverables and acts as the main point of contact for research-related matters. She is also an active participant in various research projects, designing algorithms and data models for the firm's market sizing exercises.

Her research and insight are cited in numerous media outlets, including BusinessWeek, New York Times, NPR, Wall Street Journal, among others. She has served as an invited speaker on the language industry for the European Commission, and was a member of the National Project Advisory Committee for a web-based training program for culturally and linguistically appropriate services offered through the U.S. Department of Health and Human Services Office of Minority Health.

Nataly is a former Fulbright Scholar in Spanish sociolinguistics and has obtained graduate-level education at various universities in Ecuador, Ireland, and the United States. She is also the author of Telephone Interpreting, the first book ever written on the topic. She has visited 36 countries, with recent travels to Argentina, Hong Kong, Israel, Malaysia, Morocco, and New Zealand.