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Coping with Difficult People in Business and in Life
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Description
We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling for the door...frustrated, enraged, or just plain depressed. Dr. Bramson, a psychologist and management consultant, will show you that it is possible to remain sane, dignified, and optimistic when dealing with even the most difficult people. With lively, insightful dramatizations, you'll learn how to identify difficult types, master the procedures that will neutralize any negative or hostile encounter, understand your own style of thinking, and realize how it affects your ability to deal effectively with each type.
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