At 8:46 a.m. on September 11, 2001, 14,000 people were inside the twin towers; reading e-mails, making trades, eating croissants at Windows on the World. Over the next 102 minutes, each would become part of a drama for the ages, one witnessed only by the people who lived it, until now.New York Times reporters Jim Dwyer and Kevin Flynn rely on hundreds of interviews; thousands of pages of oral histories; and phone, e-mail, and emergency radio transcripts. They cross a bridge of voices to go inside the infernos, seeing cataclysm and heroism, one person at a time, to tell the affecting, authoritative saga of the men and women, the 12,000 who escaped and the 2,749 who perished, who made 102 minutes count as never before.