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Total Quality Management: Strategic Planning
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Title Details
Running Time
1 Hr. 30 Min.
Description
Learn how to maximize your organization's goals for customer satisfaction, quality, and operational performance. Two leading quality control experts, Arnold Weimerskirch and Stephen George, have tracked the management models of today's most successful companies, examining how they get the best output from their quality initiatives. The result of their research is this step-by-step guide to help your company make the transition from traditional management to total quality management. Weimerskirch and George reveal the most effective methods of integrating strategic quality with business planning to help any organization reach its optimum potential.
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