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This Author: Roy Lilley
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Dealing with Difficult People by Roy Lilley

Dealing with Difficult People

Creating Success Series

by Roy Lilley


Title Details

Author
Narrator
Publisher
 
Unabridged Edition
Running Time
3 Hrs. 46 Min.

Description

Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.

A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.


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