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Total Quality Management: Leadership and Management
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Title Details
Running Time
1 Hr. 30 Min.
Description
Why do some companies waste millions of dollars on team building, benchmarking, and other quality initiatives, while others make millions with similar techniques? Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch have developed the revolutionary Total Quality Management system to integrate initiatives into a systematic quality improvement process. Each chapter focuses on at least one manufacturing company, one service company, and one small business, detailing how today's most successful businesses are getting the most out of their quality initiatives.
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