The only user-friendly beginner's guide to Six Sigma

Six Sigma is the most common - and perhaps least understood - methodology for streamlining processes in manufacturing, service delivery, management, and almost any other business activity. For business leaders seeking increased efficiency and customer service, Six Sigma is the key.

Written specifically for Six Sigma beginners - whether they're small business owners who want to implement Six Sigma or professionals and students who need to get up to speed fast - Six Sigma for Dummies is the most straightforward, non-intimidating guide on the market. Hundreds of thousands of professionals work in Six Sigma companies such as GE, Sony, Toshiba, Microsoft, and Nokia but have a hard time fully understanding the methodology. This simple, friendly guide makes Six Sigma make sense.

Intended to help listeners implement Six Sigma in their small and medium-size businesses to improve quality and reduce costs, this no-nonsense guide explains:

• What Six Sigma is
• What Six Sigma's goals and objectives are
• The benefits of Six Sigma in both large and small businesses
• How the belt system works
• The DMAIC approach
• How to implement Six Sigma
• How to use Six Sigma tools
• How Six Sigma's approach aims for zero defects