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This Author: Leonard L. Berry
This Narrator: Gary Regal
This Publisher: McGraw-Hill Audio

Management Lessons from Mayo Clinic by Leonard L. Berry

Management Lessons from Mayo Clinic

Inside One of the World's Most Admired Service Organizations

by Leonard L. Berry


Title Details

Narrator
Publisher
 
Unabridged Edition
Running Time
11 Hrs. 33 Min.

Description

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

  • Demonstrate how a great service brand evolves from the core values that nourish and protect it
  • Extrapolate instructive business lessons that apply outside health care
  • Illustrate the benefits of pooling talent and encouraging teamwork
  • Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.


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