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This Author: Dick Schaaf
This Narrator: Glenn Birney
This Publisher: Blackstone Audio

Keeping the Edge by Dick Schaaf

Keeping the Edge

Giving Customers the Service They Demand

by Dick Schaaf


Title Details

Author
Narrator
Publisher
 
Unabridged Edition
Running Time
11 Hrs. 30 Min.

Description

How does a company balance the demands of its customers with the profit expectations of its shareholders? For the answer, Schaaf returns to the 101 successful companies he profiled in 1989 to see what they did to keep and refine their competitive edge.

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